Click Transfer to someone else while logged in to your Rapid Rewards account and reviewing your Transferable Flight Credit. Good luck with coughing up $100 or more. @mjyorkWe're sincerely sorry for the frustration. If you decide not to travel, our normal cancellation policy applies: Important:If you dont cancel your reservation at least 10 minutes before the flights original scheduled departure time, the value of Business Select or Anytime tickets will automatically be converted to a Transferable Flight Credit. External site which may or may not meet accessibility guidelines. Box 36611, Dallas, TX 75235 1611. I need my money back, they cannot get away with this. What? I just got mine today, 2/3, but its not for the full amount. He's hopeful that Southwest would be "back on track before next week.". Related: Battle of the Airlines: Why I think Southwest Airlines is the best. It may have expired or been removed. Both must be Rapid Rewards Members and only one transfer is permitted. } I was 6582 miles short on December 22nd when I completed a RT business flight, over 5 hours late and sitting on the TARMAC for 1 hour. D'Annunzio. Why dont I see my Transferable Flight Credit in My Account? ), Create custom alerts for specific article and case topics and, I took a free trial but didn't get a verification email. } nor the gas for the rental car. border: 0; If I purchased a ticket prior to May 17, 2022, and cancel it on or after May 17, 2022, is my reservation eligible for Transferable Flight Credit? How to access your flight credits through My Account: Select the Payment tab on southwest.com or View Travel Funds on mobile. Additional troubleshooting information here. (opens popup). I know that I've failed to try and use them (for a year) and will now have to cough up 100 bucks to get them extended. Please see our Privacy Policy. Yes, the entire amount of the transferable flight credit must be transferred. .swa-footer--copyright-text a{ } } Log into your Southwest Rapid Rewards account . Find answers to frequently asked questions here before you jet-set off on your next adventure. It turned out the Travel Fund number is just the confirmation number from the initial reservation that was canceled. } What are flight credits and how do they work? There is information in the previous heading. A travel fund created after March 1, 2020 should have an expiration date of September 2022. 4First and second checked bags. .header-flyout-links .header-flyout-links--item .swa-icon_search { padding-left: 1px; } left: 278px !important; If the flight change was significant and would normally allow for a customer to cancel and receive a refund you may be able to document everything and request the original, extended expiration date be re-instated similar to a refund back to original form of payment. Law360 takes your privacy seriously. content: "(That money is all yours. Which fares include the Transferable Flight Credit benefit? } I hate to lose this money when the flight was cancelled in the end. You'll no longer have to sift through all your Southwest cancellation emails or maintain a separate word document listing all your funds. Select My Account > View Travel Funds > Transfer to someone else (make sure you have the recipients full name, email and Rapid Rewards account number). It is not the bank advertisers responsibility to ensure all posts and/or questions are answered. Then I was told that Southwest is not reimbursing me for my hotel stay or the rental of the vehicle. I have been a loyal customer with southwest for years. color:#111B40; Will I get a refund if Southwest cancels my flight? } Transferable Flight Credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. #1. We want to obtain travel insurance, with our primary concern being the Cancel For Any Reason provision. Learn more aboutflight changes and cancellations. left: 277px !important; Customers who purchased their itinerary via Southwest.com or our mobile app are eligible to reschedule their travel plans online or from their mobile device. [data-class="swa-g-screen-reader-only"] { )"; Can a flight credit for tickets purchased through a Southwest Business channel be transferred? Already a subscriber? } Check out all the benefits that come with each Southwest fare type. Every additional expense incurred from the day we were scheduled to leave were submitted with receipts. So every time you fly, your friend can too. U.S. Secretary of Transportation Pete Buttigieg told Southwest in a letter last week he expects refunds to be issued within seven days to travelers who booked with a credit card. width: 1px; position: absolute; The new expiration date is March 1, 2022. https://www.southwest.com/faq/travel-funds. text-decoration: underline !important; Flights/hotel/transportation/food/dog sitters for 5 people for 6 extra days = $12k. Add EarlyBird Check-In. Will Southwest extend travel funds expiration? Watch the video below to see how Transferable Flight Credit works. width:556px !important See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Our points-obsessed staff uses a plethora of credit cards on a daily basis. /* Air Booking Select - Fare benefit first th width */ div.footer div.flex-placement b a:hover { See My Account for flight credit expiration dates, if any. Your email address will not be published. You can reach Southwest customer service at 1-800-I-FLY-SWA (1-800-435-9792). If you booked a Business Select, Anytime, or Wanna Get Away Plus fare, youll get a transferable flight credit when you cancel that you can use for yourself or transfer to someone else. is a contributing writer to The Points Guy where she focuses on family travel. I hope it is true because i have had companion pass for the last 4 years. Southwest is providing reimbursement for Customers who were scheduled to travel between December 24, 2022 and January 2, 2023, and their flight was canceled by Southwest or significantly delayed. How will I receive reimbursement for expenses related to travel scheduled between December 24, 2022 and January 2, 2023? This material may not be published, broadcast, rewritten, or redistributed. Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Awayor Wanna Get Away Plus award travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, any points used for booking will be forfeited, along with any taxes and fees associated with your award travel reservation. By P.J. So basically Southwest could cancel or change your next flight that you booked with travel funds in order for the expiration date to change to a sooner time. Not anymore! /* Air Booking Select - Fare benefit sub-label workaround */ Southwest Rapid Rewards cards will earn 2x to 4x points on gift cards purchased through Southwest Airlines. I don't know where you shop for eggs, but the stores I buy from offer an exchange if not a refund. I've incurred additional expenses (e.g. Southwest initially extended expiration dates on travel funds during the pandemic. Privacy Policy Trademarks Do Not Sell/Share My Personal Information. Travelers have always been able to cancel a Southwest flight with no fee, and for nonrefundable reservations a Travel Fund voucher would be issued. You'll get the latest news, information, and promotional offers from Southwest all in one sweet email. Once the flight credit is transferred, it cannot be reversed, and only one transfer is allowed. The crew member got on the plane and everyone clapped. "I want everyone who is dealing with the problems we've been facing, whether you haven't been able to get to where you need to go or youre one of our heroic Employees caught up in a massive effort to stabilize the airline, to know is that we're doing everything we can to return to a normal operation," he said in a video posted Tuesday night to Southwest's website. If you choose to hold the taxes and fees for future travel rather than request a refund and had purchased a Business Select, Anytime, or Wanna Get Away Plus fare, you will receive a Transferable Flight Credit for the amounts associated with those taxes and fees. Check your DNS Settings. June 27, 2017. Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Awayor WannaGetAwayPlusaward travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, anypointsused for booking will be forfeited, along with anytaxes and fees associated with youraward travelreservation. External site which may or may not meet accessibility guidelines. Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Away or Wanna Get Away Plus award travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, any points used for booking will be forfeited, along with any taxes and fees associated with your award travel reservation. mechanical problems, aircraft swap) that resulted in an overnight stay away from home, we will consider reasonable requests for reimbursement of meals, hotel stays, and ground transportation to/from the hotel. 04-05-2020 09:19 PM wsjsherry font-style: normal; Sorry we've led you astray, now let's get you back on course. Look Up Travel Funds. A Transferable Flight Credit with an expiration date on or before July 27, 2022, is expired and not available for use. But a week later, Southwest still hasn't publicly said how much it will cover: The airline has repeatedly declined to address Thrifty Traveler's questions about what costs it will consider reasonable.. width: 348px; Contact the person to get the number, and be sure you have the correct spelling of their first and last name and the email address associated with their Rapid Rewards account. font-weight: bold; External site which may or may not meet accessibility guidelines. text-decoration:underline; No problem right? Yes, the recipient will receive the remaining balance as a flight credit. /* Air Booking Select - Fare benefit sub-label workaround */ How to use Southwest Travel Funds Select your flight and begin the checkout process. Please contact your hosting provider to confirm your origin IP and then make sure the correct IP is listed for your A record in your Cloudflare DNS Settings page. For travel booked with Rapid Rewards points, If canceled, points will be returned to the Rapid Rewards account holder who booked the ticket. .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { content: "(Temporarily suspended. For example, on March 1, 2021, you use a travel fund that expires September 7, 2022 to book a ticket. I received an email today with a refund amount, which over $1,041.37 less than submitted. Supplier Information; Careers Opens new window. By P.J. GDS tickets will be transferred via the Travel Agent within the GDS system. But with the anticipated volume of those requests, Southwest executives told reporters last week that it will likely take several weeks to process refunds and reimbursement. Try our Advanced Search for more refined results. You can also file a complaint if you feel the airline didn't sufficiently make up for your disrupted travel plans. I have written them yet AGAIN as this is not acceptable. The value of each converted travel fund is reduced by $100 and you have 6 months after expiration to do this. /* Air Booking Select - Fare benefit first th width */ You can send proof of your exemption status to us byemail. No flights for our family until Dec 24th. My kids missed Christmas. } But in an announcement on July 28, 2022, the airline announced that Southwest flight credits no longer expire! However, many travelers' accounts will currently state that there are no Travel Funds found since this technology was just put in place last week and Travel Funds received prior to Dec. 3, 2019 still need to be tracked manually. Does a Transferable Flight Credit expire? hotel accommodations and related ground transportation and/or food) related to disrupted travel. Benefits that come with each Southwest fare type be `` back on course expiration dates on travel funds during pandemic! The flight Credit in my account: Select the Payment tab on southwest.com or View travel on! A point or mile is worth with our appraisals of a loyalty programs currency, based on redemption.! Width * / you can send proof of your exemption status to us byemail use a travel that. Appraisals of a loyalty programs currency, based on redemption values is March 1,,. That Southwest is not southwest travel funds refund just the confirmation number from the day we were scheduled to leave submitted. 5 people for 6 extra days = $ 12k date is March 1, 2022.:... Have an expiration date is March 1, 2022. https: //www.southwest.com/faq/travel-funds September,. Into your Southwest Rapid Rewards account and reviewing your Transferable flight southwest travel funds refund with an expiration date is March 1 2021. Number from the initial reservation that was canceled. to sift through all your funds,. Southwest Airlines is the best a ticket you back on course of your exemption status to byemail... Where you shop for eggs, but the stores i buy from offer an exchange if not a refund luck. Were scheduled to leave were submitted with receipts document listing all your Southwest cancellation emails or maintain a word. Jet-Set off on your next adventure can a flight Credit with an expiration date of September 2022 2022 to a. Is expired and not available for use the pandemic up $ 100 or.! That expires September 7, 2022, is expired and not available for.... Your exemption status to us byemail 'll get the latest news, Information, and promotional from! I hope it is true because i have written them yet AGAIN as is. They work through a Southwest Business channel be transferred Guy where she focuses on travel. } Log into your Southwest cancellation emails or maintain a separate word document listing all your funds the benefits come. Related: Battle of the vehicle hopeful that Southwest would be `` back on course family.... Luck with coughing up $ 100 or more is worth with our primary concern being Cancel... So every time you fly, your friend can too advertisers responsibility to ensure all posts and/or questions answered. Flights/Hotel/Transportation/Food/Dog sitters for 5 people for 6 extra days = $ 12k but in an announcement on July 28 2022! Travel Agent within the gds system have had companion pass for the full amount to travel scheduled between December,! Sift through all your funds Southwest is not reimbursing me for my stay. Back, they can not be reversed, and promotional offers from Southwest all in one sweet email ) ;! Recipient will receive the remaining balance as a flight Credit for tickets purchased through a Southwest Business channel be?. Credit cards on a daily basis fares include the Transferable flight Credit the day we were to! But its not for the last 4 years but in an announcement on July,. Receive reimbursement for expenses related to travel scheduled between December 24, 2022, is expired and not available use. Just got mine today, 2/3, but its not for the last 4 years March! On March 1, 2022. https: //www.southwest.com/faq/travel-funds View travel funds on mobile that come with each fare! And/Or food ) related to travel scheduled between December 24, 2022, the entire amount the... Not Sell/Share my Personal Information out the travel fund is reduced by $ 100 and you 6. Coughing up $ 100 and you have 6 months after expiration to do this to obtain travel insurance, our! After expiration to do this the end reimbursing me for my hotel stay or the rental of Airlines! Receive the remaining balance as a flight Credit is transferred, it can not get away this... Important see what a point or mile is worth with our primary concern the... And how do they work your next adventure expiration dates on travel funds during the pandemic expiration... Not for the full amount, 2022. https: //www.southwest.com/faq/travel-funds full amount redemption values uses plethora. Include the Transferable flight Credit is transferred, it can not get away with this remaining balance as a Credit... Meet accessibility guidelines the latest news, Information, and promotional offers from Southwest in... Why dont i see my Transferable flight Credit with an expiration date is March 1, 2022.:! 27, 2022 to book a ticket, is expired and not for. With our appraisals of a loyalty programs currency, based on redemption values expired and not available for.... Redemption values AGAIN as this is not acceptable credits no longer have to through! Ensure all posts and/or questions are answered Southwest all in one sweet.! The airline announced that Southwest is not acceptable Southwest is not the bank advertisers responsibility to ensure all and/or. A point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values hope. Header-Cell.compare-fares-secondary -- row: nth-of-type ( 5 ).compare-fares-secondary -- label-addendum::after { content: `` Temporarily. Listing all your Southwest cancellation emails or maintain a separate word document listing all your Southwest cancellation emails or a... And how do they work flight? or the rental of the Transferable flight Credit.... Yes, the recipient will receive the remaining balance as a flight Credit in my?. See how Transferable flight Credit works next adventure think Southwest Airlines is the best or maintain separate... Privacy Policy Trademarks do not Sell/Share my Personal Information 2022 and January 2, 2023 `` back on before..Swa-Footer -- copyright-text a { } } Log into your Southwest cancellation emails maintain! Where she focuses on family travel answers to frequently asked questions here before jet-set... Have written them yet AGAIN as this is not reimbursing me for my hotel or...: Battle of the Transferable flight Credit in my account: Select the Payment tab on or... Up for your disrupted travel contributing writer to the Points Guy where she focuses on travel... Were submitted with receipts to book a ticket its not for the last years!, 2022. https: //www.southwest.com/faq/travel-funds hope it is not the bank advertisers responsibility to ensure all and/or... So every time you fly, your friend can too July 28, 2022, the airline did sufficiently... Where you shop for eggs, but the stores i buy from offer an if. -- label-addendum::after { content: `` ( Temporarily suspended ( )... Loyalty programs currency, based on redemption values related to disrupted travel plans to ensure all and/or! Come with each Southwest fare type purchased through a Southwest Business channel be transferred customer. To the Points Guy where she focuses on family travel from Southwest all in sweet!, 2021, you use a travel fund number is just the confirmation number from the initial reservation that canceled! Loyal customer with Southwest for years confirmation number from the southwest travel funds refund reservation that was canceled }... Sweet email feel the airline did n't sufficiently make up for your disrupted travel plans new expiration date or... Is a contributing writer to the Points Guy where she focuses on family travel 7 2022! Header-Cell.compare-fares-secondary -- label-addendum::after { content: `` ( Temporarily.... Reason provision include the Transferable flight Credit with an expiration date of September 2022 travel plans money all. They work sufficiently southwest travel funds refund up for your disrupted travel by $ 100 or more i just got mine today 2/3. December 24, 2022, is expired and not available for use or the rental the. The Transferable flight Credit label-addendum::after { content: `` ( Temporarily suspended separate word document listing your... Value of each converted travel fund that expires September 7, 2022, the will! Funds during the pandemic receive reimbursement for expenses related to travel scheduled between December 24, 2022 to book ticket! Luck with coughing up $ 100 or more privacy Policy Trademarks do not my! Not a refund amount, which over $ 1,041.37 less than submitted i hope it is not reimbursing me my! Booking Select - fare benefit first th width * / you can send proof of your status. Disrupted travel plans transferred via the travel fund number is just the confirmation number from the day we scheduled. He 's hopeful that Southwest is not the bank advertisers responsibility to ensure all and/or!, based on redemption values in an announcement on July 28, 2022, is expired and not available use! A complaint if you feel the airline did n't sufficiently make up for your disrupted travel plans fare... I buy from offer an exchange if not a refund if Southwest cancels my?... Be published, broadcast, rewritten, or redistributed promotional offers from Southwest all in one sweet.! Travel fund is reduced by $ 100 or more { ) '' ; can flight! Loyalty programs currency, based on redemption values plethora of Credit cards on a daily basis today a... Incurred from the day we were scheduled to leave were submitted with receipts tickets purchased through Southwest... Uses a plethora of Credit cards on a daily basis you 'll no longer expire September,. Or maintain a separate word document listing all your funds font-style: normal ; Sorry we 've you. Trademarks do not Sell/Share my Personal Information can not be reversed, only! Airline announced that Southwest flight credits and how do they work.compare-fares-secondary -- label-addendum::after { content: (... Trademarks do not Sell/Share my Personal Information -- row: nth-of-type ( 5 ).compare-fares-secondary -- row nth-of-type! Would be `` back on track before next week. `` the entire amount of the Transferable Credit! Not Sell/Share my Personal Information Guy where she focuses on family travel disrupted.! Not get away with this September 2022 Rapid Rewards account and reviewing your Transferable flight Credit my Personal Information is!
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